Copilot: Copilot foretells customer complaints

Copilot is launching CX Trend, which it claims provides early detection of customer dissatisfaction. Copilot is a next-generation Customer Experience platform that leverages IoT data to provide CX information to consumer electronics manufactures. CX Trend uses data collected from smart products and then analyses it to identify user behaviour of the product. Copilot believes that [...] The post Copilot foretells customer complaints appeared first on Enterprise Times.