Connect First: RingCentral to acquire Boulder's Connect First

BOULDER - RingCentral Inc. (NYSE: RNG), a provider of enterprise cloud communications, entered into an agreement to acquire Connect First. Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First is a Boulder company. RingCentral is based in Belmont, Calif. "Maximizing agent productivity in today's rapidly changing customer service environment is becoming increasingly challenging. Customer service organizations need to seamlessly blend outbound calling activity with customer call backs and communications over digital channels," Jim Dvorkin, senior vice president of customer engagement for RingCentral, said in a written statement. "The acquisition of Connect First complements our current Customer Engagement portfolio and will provide transformative and differentiated customer experiences. We're excited to welcome the Connect First team to RingCentral." The Connect First platform provides key features to improve the outbound/blended customer experience and responsiveness of agents. It does so by providing tools such as dynamic agent scripting to help guide agent interactions with customers, real-time historical reporting and analytics for supervisors call blending to maximize productivity. "At Connect First, we've been focused on building an innovative outbound/blended customer engagement platform with a state-of-the-art architecture," Geoff Mina, founder and CEO of Connect First, said in a written statement. "This acquisition validates our technology leadership, and we're confident that by joining forces with RingCentral we will broaden our market reach and scale to deploy our platform to enterprises worldwide." Terms of the transaction were not disclosed. The acquisition is expected to close in the first quarter of 2019. The post RingCentral to acquire Boulder's Connect First appeared first on BizWest.