eONE Universal Voice Portal and Configuration tool is compatible with key Avaya Customer Engagement solutionsHelps businesses enhance and streamline their inbound and outbound call flows and self-service portalsLenexa, KS - CI, a leading software manufacturer of Cloud and Premise-based IVR solutions and applications for the contact center, today announced that eONE is compliant with key customer engagement solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.