Comarch Blog A Short Guide to Customer Experience Management for Field Service Operations

Telcos know how important it is to provide positive customer experience in field service operations. Nevertheless, they face the challenge of optimizing processes and resources within the company while still delivering the level of service at the speed that today's clients expect. Understanding customer journey mapping, digitization and automation can provide some of the solutions to this challengeThe post A Short Guide to Customer Experience Management for Field Service Operations appeared first on Comarch Telco Review.