CodeBroker Blog Customer Service Complaints: Contact Centers Use Digital Coupons to Appease Angry Customers

According to research, 13% of consumers tell 15 or more people if they have a negative experience with a company. As if is this isn't bad enough, this viral nature of negative publicity is exacerbated exponentially by the social media dynamic. More than ever, aggrieved consumers are using social media to become increasingly vocal about Read More The post Customer Service Complaints: Contact Centers Use Digital Coupons to Appease Angry Customers appeared first on Codebroker.