ClearAction Blog Growth Through Customer Experience Momentum

Growth Through Customer Experience Momentum Lynn Hunsaker Customer experience momentum foreshadows growth. You can see evidence of this in Forrester’s analysis1, where they found that stock price for customer experience (CX) leaders grew 34%, in comparison to 5% for CX laggards and 20% for the S&P 500 during the same time period. As customers are the source of budgets, salaries and dividends, [...] The post Growth Through Customer Experience Momentum appeared first on Customer Value Performance.