ClearAction Blog Customer Experience Indexes: Modern Thinking

Customer Experience Indexes: Modern Thinking Lynn Hunsaker Why are customer experience indexes powerful?  To paint a concise picture of growth strength. An index is like an executive summary of your voice of the customer research. It says: overall, our propensity to grow is increasing or decreasing. One size does not fit all. There are many types of customer experience indexes, and they each communicate something [...] The post Customer Experience Indexes: Modern Thinking appeared first on Customer Value Growth Strategy.