Chisel AI Blog Defining the Characteristics of an Effective Insurance Change Agent

Change agents are essential to overcome organizational inertia and resistance to change; they help motivate and align people around the “how and why” of insurance innovation. But what are the qualities that define an insurance change agent, and how can insurers identify and nurture those qualities to build a culture of high-performance innovation? To help answer these questions, we reached out to several insurance industry leaders and subject matter experts who know first-hand what it takes to roll out successful digital strategies and mobilize internal change agents to embrace – and lead – meaningful change.