Press Release: CFI Group : Customer Satisfaction With Banks Up Slightly

ANN ARBOR, Mich., Feb. 1, 2019 /PRNewswire/ -- CFI Group's 2018 year-end Bank Satisfaction Barometer (BSB) is 80, as measured on a 0-100 scale, up one point from 79 the previous year. The BSB measures the level of satisfaction customers have with retail banks and is calculated based on feedback from a panel of 1,009 respondents who have a current financial relationship with a bank.