"If I had asked people what they wanted, they would have said faster horses." So said Henry Ford (apocryphally, it turns out), and the misquote has been used for years to justify developing products without thorough customer input. As many innovators soon discover, though, software development is not a Field of Dreams, if-you-build-it-they-will-come scenario. If [...]The post Identifying the Right Problem appeared first on Centresource.