Source: Carolina Digital Phone Blog

Carolina Digital Phone Blog Why Customers HATE Having their Call Transferred & What to Do About It

A survey by Consumer Reports found that a whopping 70 percent of customers become highly upset — and some outright hate it — when they hear the following phrase (or a variation): “I need to transfer your call.” What’s behind this dread and loathing? Surely, it can’t be the simple act of transferring a call. […]

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Nicky Smith's photo - Founder & CEO of Carolinadigitalphone

Founder & CEO

Nicky Smith

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100/100

Carolina Digital Phone is a provider of hosted VoIP services for businesses. Read more