C3/CustomerContactChannels: Las Vegas company aims to gain from area call centers
Mohit Shah spoke into a microphone pretending to be an irate caller to a call center. A computer program transcribed his speech and highlighted in red words like "denial", "called" and "understand" on the screen beforehim.
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C3 provides customer relationship management, social media monitoring and contact center services for hospitality, finance and health care industries.
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