Bruviti Blog Natural language processing can improve customer experience

Was your last interaction with a technical support phone agent positive? I recently spent more than two hours on the phone with an agent who was struggling to locate the right information and techniques needed to diagnose the fault with my oven. The outcome: the problem was not resolved and I'm planning to get back [...]The post Natural language processing can improve customer experience first appeared on Bruviti - Agentic service resolution for equipment and devices.