BranchServ: BranchServ and COCC Focus On "Self-Service First" Automation Solution

BETHEL, Conn., Feb. 19, 2020 /PRNewswire/ -- BranchServ, a Division of Custom Vault Corporation, has successfully partnered with COCC to launch a transformational automation solution for community banking in New England and the Mid-West. Using advanced terminals (ITMs) from Nautilus Hyosung, its collaborative effort successfully reduces demands on both call centers and branch staff for banks and credit unions.The BranchServ/COCC approach to transaction automation enables 'self-service first and assisted self-service only when needed'. They call it "self-service first". Ultimately, each advanced terminal (ITM) is set up and configured to run on both the ATM Network (Elan/Fiserv) and the core system (COCC) for the financial institution, and is thereby a dual-host solution. It provides 24/7 self-service access and support for 95% of typical transactions, and both customers and non-customers benefit from the technology. Notably, Active Teller is a complement which connects consumers with ...Full story available on Benzinga.com