BP3 Blog Securing Smart Autonomy: Agentic AI in Insurance

With generative AI becoming more mainstream, companies are starting to differentiate themselves based on whether their AI is agentic (capable of autonomous decision-making) or simply supportive. Nowhere is this distinction more important than in insurance. As a data-heavy industry,insurance has long benefited from AI's analytics and number-crunching strengths. But insurance is not just about numbers. It is also a people-driven business, requiring sensitive customer service for often stressed, confused, or vulnerable individuals. On top of that, insurance operates in a legal landscape where exact wording can mean the difference between compliance and costly litigation. This unique mix of technical precision, human empathy, and legal rigor makes the insurance sector a fascinating (and challenging) case for agenticAI adoption.