The Smith family arrives at their hotel late, ready for bed after an exhausting day of travel. Upon check-in, they request a crib for their baby and a rollaway bed for one of their children before heading up to their room. Over an hour later, much to their frustration, the requested items have yet to appear.
After a long day in the office, Sally Goodworker is looking forward to unwinding with a light workout in her hotel guest room. She requests an in-room fitness equipment bag as well as an iron to prepare her clothes for tomorrow’s important meeting. The items are delivered so late that Sally’s already fast asleep.
ALICE is a New York-based hospitality operations platform that offers solutions including guest service, preventative maintenance, and housekeeping for hotels.