Sales can be one of the challenging aspects of a business, it doesn't matter how good your product or service is. If you have issues getting your products out the door then you will have little success in growing your business. How do you know your product is working?Aizan has been working with leading call centers from many of the most influential companies in Canada for over 18 years. We not only understand the importance of connecting with your customer but making this connection an efficient one that provides your customer with a great experience and making the best use of your agents time. The Power of Intelligent Toll-FreeThe journey starts by providing standard Toll-Free, local and long distance numbers with coupling them with stereo recordings. The real intelligence happens with our scorecards which are set of analytics and metrics which gives visibility to every call.Specifically looking at the metrics focus on the call duration, how long are your average calls along with total silence scores. The total silence scores identifies the average amount of silence within a call helping you make your calls more efficient. Analytics come in two different modes: speech and emotive. Speech and emotive have many different categories of which it observes. Speech analytics focus on the context of the call providing visibility to the following:Sales OwnershipObjection HandlingSales LanuageAssumptive ClosesEmotive centers around the person and emotions driven by your customers pitch and tone as they speak with your agents identifying the following:EnergyStressAffinityEmotive Involvement levelsBy bundling all of the insight within our Intelligent Toll-Free service, Sales Call Centers are able to:
