Acquisition Marks Creation of the World's First Workforce Optimization Suite Purpose-Built for the Digital-First Customer Engagement Center Playvox, the leading CRM-connected omnichannel contact center provider of agent optimization solutions, announced a $25 million funding round from Five Elms Capital and the acquisition of Agyle Time, a provider of cloud-native, digital-first workforce management (WFM) software for contact [...] The post Playvox Caps Record-Breaking Year with Acquisition of Agyle Time Workforce Management appeared first on MarTech Series.