Articles

Clear Returns Articles

October 16, 2017Clear Returns BlogBlog

Five ways retailers can prevent returns on Black Friday.

Hard to believe, and yet peak trading time for retail is almost upon [...]The post Five ways retailer... See more »
September 5, 2017Clear Returns Gives Retailers Insight On The Causes & Costs Of Returns BlogBlog

How to protect your profits with 'on-approval' shopping

Whilst I was writing this article, a former Harrods colleague posted an article [...]The post How to ... See more »
June 21, 2017Clear Returns Gives Retailers Insight On The Causes & Costs Of Returns BlogBlog

Customer behaviour can be changed - six billion plastic bags and counting.

Think of the progress UK retailers have made in reducing single-use plastic bags [...]The post Custom... See more »
May 8, 2017Clear Returns Gives Retailers Insight On The Causes & Costs Of Returns BlogBlog

Are returns the biggest barrier to online profitability?

When working with retailers to reduce returns and sustain profit growth, we have [...]The post Are re... See more »
April 3, 2017Clear Returns BlogBlog

You can’t manage what you don’t measure

It’s not really a sale until a customer decides to keep it. Returns […] The post You can’t mana... See more »
March 28, 2017Clear Returns BlogBlog

It’s not you, it’s me.

How customer behavior is the biggest influence on retail return rates When I […] The post It&#8... See more »
March 28, 2017Clear Returns Gives Retailers Insight On The Causes & Costs Of Returns BlogBlog

Returns policy personalisation - why one size never fits all

Many of the retailers Clear Returns indexes have just had their highest returning [...]The post Retur... See more »
January 31, 2017Clear Returns Gives Retailers Insight On The Causes & Costs Of Returns BlogBlog

The critical customer insight gap that is killing retail profits

The most dangerous information gap currently facing retailers is a robust and realistic [...]... See more »
January 4, 2017Clear Returns Gives Retailers Insight On The Causes & Costs Of Returns BlogBlog

How to 'rescue' your customer after a return.

Thunderbird's Tracy Island in 1992, Buzz Lightyear in 1996 (and again in 2010), Tamagotchi in 1997, F... See more »
December 19, 2016Clear Returns Gives Retailers Insight On The Causes & Costs Of Returns BlogBlog

Think all returns are a good thing? Think again!

There are two statements from retailers that we hear at Clear Returns, which always raise alarm bells... See more »
July 16, 2015THE HUFFINGTON POSTNews

Vicky Brock, Founder & CEO of Clear Returns

This interview is part of a series on Trailblazing Women role models (Entrepreneurs and Leaders) from... See more »
June 13, 2014CFO WORLDNews

Scottish firm crowned Europe's best young start-up

Clear Returns beat over 400 other EU start-ups in the Tech All Stars competitionread more... See more »
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