Virtual Observer’s Competitors, Revenue, Number of Employees, Funding, Acquisitions & News

Virtual Observer is a provider of cloud-based workforce optimization and engagement solutions for businesses. Read more

Virtual Observer is a provider of cloud-based workforce optimization and engagement solutions for businesses. Read more

CEO Avatar

CEO

Robert Hutcheon

CEO Approval Rating

90/100

Founded:

1972

Status:

PrivateSubsidiary of Five9, Inc.

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OnviSource is Virtual Observer's #1 competitor. OnviSource's headquarters is in Plano, Texas, and was founded in 2004. Like Virtual Observer, OnviSource also works within the Internet Software sector. OnviSource generates 166% of Virtual Observer's revenue.

Verint Monet is one of Virtual Observer's top rivals. Verint Monet was founded in Los Angeles, California} in 2002. Verint Monet operates in the Internet Software industry. Compared to Virtual Observer, Verint Monet generates $6M more revenue.

Calabrio is one of Virtual Observer's top competitors. Calabrio is a Private company that was founded in 2007 in Minneapolis, Minnesota. Calabrio is in the Internet Software industry. Compared to Virtual Observer, Calabrio has 628 more employees.

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Acquisitions

No recent acquisitions found related to Virtual Observer

Investments

No recent investments found related to Virtual Observer

Virtual Observer News

February 20, 2020The Business Journals: San Francisco Business Times

Here's who this public East Bay cloud company is acquiring

San Ramon-based Five9 plans to acquire Virtual Observer, in a bid to enhance the efficiency of its cl... See more »
December 6, 2017SpaceGab

CSI's Virtual Observer wins the 2017 Award for Achievement in Workforce Optimization

Winning this award helps tremendously to validate our commitment to providing a cloud-ready solution ... See more »
March 19, 2017TMCnet

Virtual Observer Adds Agent Timeline to Lineup

Coordinated Systems, Inc. (CSI) announced a new feature for its Virtual Observer solution, which empo... See more »
October 25, 2016TMCnet

CSI Virtual Observer Completes Compliance Testing With Avaya IP Office

Coordinated Systems, Inc. (CSI), a developer of workforce optimization software, benefits from having... See more »
October 19, 2016Telecom Reseller

CSI announces availability of Virtual Observer call recording and WFO for Avaya's IP Office 10 platform for contact centers

As the first Workforce Optimization vendor to attain certification with Avaya's IP Office version 10,... See more »
April 29, 2015TMC NET

Coordinated Systems, Inc. Joins Cloud Alliance Partner Program

The newest member of the Cloud Alliance Partner Program is Coordinated Systems, which offers the Virt... See more »
October 30, 2014TELECOMRESELLER

CSI Continues Releasing Unique Features and Affordable Licensing for Avaya Contact Center Customers

Building on recent and historical success in the Avaya market, CSI adds included features which bolst... See more »

Virtual Observer Blogs

October 17, 2019Virtual Observer Blog

Coordinated Systems Inc. (CSI) Rebrands as, Virtual Observer, Reflecting Growth and Expansion of Flagship Product

Rebranding focuses company identity on the success of the Virtual Observer platform as an industry-le... See more »
February 17, 2019Virtual Observer Blog

Virtual Observer Omnichannel WFO Solution Is Now Available in the Oracle Cloud Marketplace

Virtual Observer - Oracle Cloud Marketplace Partner Coordinated Systems, Inc. (CSI), a leading pr... See more »
August 16, 2018Virtual Observer Blog

Employee Engagement is Essential to Workforce Management

Employee Engagement is Critical to the Success of an Enterprise Workforce Management program. Success... See more »
June 14, 2018Virtual Observer Blog

Next stop: Customer Contact Week in Vegas

What happens at Customer Contact Week... We will be exhibiting at the 19th Annual Customer Contact We... See more »
May 31, 2018Virtual Observer Blog

GDPR stregthens customer data protection rights

GDPR (General Data Protection Regulation) went into effect May 25, 2018, providing citizens living wi... See more »
April 11, 2018Virtual Observer Blog

"Single Sign On" Unlocks Deeper WFO Integration with CRM platforms

Coordinated Systems, Inc. (CSI) announces the adoption of SAML 2.0, enabling "Single Sign On" (SSO) c... See more »
March 28, 2018Virtual Observer Blog

Are you considering moving to a cloud telephony environment?

In today's fast-changing technology climate, many companies are considering moving their telephony in... See more »

Virtual Observer Press Releases

May 7, 2018PRWeb

"Single Sign On" Unlocks Deeper WFO Integration with CRM platforms

Coordinated Systems, Inc. (CSI) announces the adoption of SAML 2.0, enabling "Single Sign On" (SSO) c... See more »
March 17, 2017PRWeb

Coordinated Systems, Inc. Enhances Virtual Observer WFO Solution with Agent Timeline to Answer What's Up with the Down Time

Coordinated System, Inc. continues releasing a series of Workforce Optimization features which combin... See more »
March 31, 2016PRWeb

Virtual Observer Workforce Optimization Solution Integrates with Zendesk's Ticketing, Voice, Social Media and Chat Features

Coordinated Systems, Inc. (CSI) announced today a strategic integration for Virtual Observer Workforc... See more »
February 2, 2016PRWeb

CSI's Virtual Observer Integrates with Clarity Connect to Provide Complete Workforce Optimization Capabilities for Skype for Business Contact Center Customers

Coordinated Systems, Inc. (CSI) announced today a strategic relationship with Clarity, integrating th... See more »
January 27, 2015PRWEB

Coordinated Systems, Inc. and 3CLogic Partner to Deliver Integrated WFO Solution

Alliance provides complete cloud-based platform for contact centers seeking to leverage "Voice of the... See more »
November 4, 2014PRWEB

Coordinated Systems, Inc. Exhibiting This Week at ICMI Contact Center Demo & Conference in Chicago

Since 1999 this 3 day event has been a favorite among contact center professionals seeking the latest... See more »

Headquarters

165 Burnside Avenue

East Hartford, Connecticut06108

860-431-2822

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Summary

ABOUT

Overview

Virtual Observer is a provider of cloud-based workforce optimization and engagement solutions for businesses. Virtual Observer was founded in 1972. Virtual Observer's headquarters is located in East Hartford, Connecticut, USA 06108. Virtual Observer'...

CEO

Virtual Observer's CEO, Robert Hutcheon, currently has an approval rating of 90%. Virtual Observer's primary competitors are OnviSource, Verint Monet & Calabrio.

Website

virtualobserver.com

Frequently Asked Questions about Virtual Observer

  1. When was Virtual Observer founded?

    Virtual Observer was founded in 1972
  2. Who is Virtual Observer's CEO?

    Virtual Observer's CEO is Robert Hutcheon
  3. How much revenue does Virtual Observer generate?

    Virtual Observer generates $6M in revenue
  4. How much funding does Virtual Observer have?

    Virtual Observer has historically raised $0 in funding
  1. Where is Virtual Observer's headquarters?

    Virtual Observer's headquarters is in East Hartford Connecticut, USA
  2. How many employees does Virtual Observer have?

    Virtual Observer has 20 employees
  3. What sector does Virtual Observer operate in?

    Virtual Observer is in Internet Software, Enterprise Software
  4. Who are Virtual Observer's competitors?

    Virtual Observer's top competitors are OnviSource, Verint Monet, Calabrio