TTEC

TeleTech is a provider of outsourced revenue management, customer engagement and consulting services. Read more

11,736 Followers on Owler
11,736 Followers on Owler
11,736 Followers on Owler
11,736 Followers on Owler

TTEC

TeleTech is a provider of outsourced revenue management, customer engagement and consulting services. Read more

Kenneth D. Tuchman's photo - Chairman & CEO of TTEC

Chairman & CEO

Kenneth D. Tuchman

CEO Approval Rating

59/100

Founded:

1982

Status:

PublicIndependent CompanyNASDAQTTEC

TTEC TOP COMPETITORS OR ALTERNATIVES

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Alorica is perceived as one of TTEC's biggest rivals. Alorica is headquartered in Irvine, California, and was founded in 1999. Like TTEC, Alorica also operates in the Enterprise Software industry. Alorica generates 116% the revenue of TTEC.

Sitel is one of TTEC's top competitors. Sitel is a Private company that was founded in 1985 in Miami, Florida. Like TTEC, Sitel also operates in the IT Services field. Compared to TTEC, Sitel has 26,350 more employees.

SYKES has been one of TTEC's top competitors. SYKES was founded in 1977 in Tampa, Florida. Like TTEC, SYKES also works within the IT Services field. SYKES generates $299.3M less revenue than TTEC.

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Is Synnex a competitor of TTEC?

TTEC Quarterly and Annual Revenue

Trailing 12-Months Trend (TTM)

Annual Revenue

$2.1B

TTEC's revenue is the ranked 8th among it's top 10 competitors. The top 10 competitors average 24.3B. Over the last four quarters, TTEC's revenue has grown by 19%. Specifically, in Q1 2021's revenue was $539.2M; in Q4 2020, it was $571M; in Q3 2020, it was $493M; in Q2 2020, TTEC's revenue was $453.1M.

TTEC Acquisitions

COMPANY ACQUIRED
ACQUISITION DATE
AMOUNT
DESCRIPTION
Avtex Solutions, LLC

Mar 2021

Source »
$490M
Avtex is a customer experience consulting firm that provides customer experience transformation planning and experience orchestration solutions.
VoiceFoundry, LLC

Aug 2020

Source »
undisclosed
VoiceFoundry is a customer experience platform that provides workforce management, enterprise integration, CTI and AWS contact center solutions.
Serendebyte Inc.

Feb 2020

Source »
undisclosed
Serendebyte is a provider of digital transformation, sales process and marketing automation solutions for businesses.
First Call Resolution, LLC

Oct 2019

Source »
undisclosed
FCR provides outsourced contact center, business process and social networking solutions to telecom, healthcare, finance and insurance sectors.
Scs

May 2018

Source »
undisclosed
-

These are all the companies that TTEC has acquired. TTEC has acquired 18 companies and its latest acquisition was Avtex Solutions, LLC in Mar 2021. Avtex is a customer experience consulting firm that provides customer experience transformation planning and experience orchestration solutions.

TTEC Funding History

No recent funding data found related to TTEC

TTEC Investments

COMPANY

DESCRIPTION

AMOUNT

INVESTMENT DATE

ROUND

EXIT DATE

Welltok provides a consumer activation platform, curated resources, a partner ecosystem & professional services for employers, payors & providers.
$5M
Oct 15, 2020
Equity
-

These are all the companies that TTEC has invested in. TTEC has invested 18 companies and its latest investment was Avtex Solutions, LLC in Mar 2021. Avtex is a customer experience consulting firm that provides customer experience transformation planning and experience orchestration solutions.

TTEC News

April 12, 2021Martech News

Avtex Solutions Exits NEP Portfolio to Join CX Leader TTEC

-Norwest Equity Partners ("NEP"), a leading middle market investment firm founded in 1961, has comple... See more »
April 12, 2021StartTribune

Bloomington tech company Avtex acquired in $490M deal

Avtex CEO to become president of TTEC Digital business segment... See more »
March 31, 2021MarketScreener

Chief Information Officer Chandra Venkataramani awarded CIO of the Year ORBIE by ColoradoCIO, in partnership with Denver Business Journal

(marketscreener.com) DENVER, March 31, 2021 /PRNewswire/ -- TTEC Holdings, Inc. , a leading global cu... See more »
March 30, 2021ABF Journal

TTEC Exercises Accordion Feature to Increase Wells Fargo-Led Facility to $1.2B

TTEC Holdings, a customer experience software firm, amended its credit facility by exercising its acc... See more »
March 18, 2021Markets Insider

TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021

DENVER, March 18, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global ... See more »
March 4, 2021destinationCRM

TTEC Acquires Avtex

TTEC is acquiring fellow customer experience technology and services provider AVTEX. (Featured on Spe... See more »
March 4, 2021Speech Technology

TTEC Acquires Avtex

TTEC is acquiring fellow customer experience technology and services provider AVTEX.... See more »

TTEC Blogs

March 20, 2017TeleTech Blog

Modern Day Hansels and Gretels and the Quest for Superior Customer Experiences

Companies have poured millions of dollars into developing mobile apps to create memorable customer ex... See more »
March 14, 2017TeleTech Blog

3 Essential Open Enrollment Tips for the Off-Season

It's that wonderful time of year when healthcare insurers can take a breath and plan for their next o... See more »
February 27, 2017TeleTech Blog

Experiential Training Transforms the Training Landscape

Even in the digital age, human interactions remain a critical part of customer satisfaction. Knowledg... See more »
February 21, 2017TeleTech Blog

Smart Devices Need Smart Customer Strategies

Mobility and digitization have fundamentally changed how customers connect with brands. There are mor... See more »
February 13, 2017TeleTech Blog

3 Steps to Harness the Power of Advanced Contact Center Analytics

Today, the proliferation of data from more and more sources is setting the stage for new, advanced de... See more »
February 9, 2017TeleTech Blog

A Proactive Guide to Job Repatriation

It's well known that President Donald Trump has made job creation one of his signature issues, with c... See more »
January 31, 2017TeleTech Blog

Don't Let Training Be a Compliance Risk

Many companies today are faced with the reality that cybersecurity is a critical issue and it is diff... See more »

TTEC Press Releases

November 18, 2020PR Newswire

TTEC Reimagines Remote Workplaces for Businesses and Employees Worldwide with their Humanify Cloud @home Platform

DENVER, Nov. 18, 2020 /PRNewswire/ -- TTEC's Humanify® Cloud @home platform has enabled over 100K use... See more »
November 17, 2020centralcharts

TTEC Wins Asia CEO Grand Award for Service Excellence Company of the Year, Plus Two Other Circle of Excellence Awards

TTEC Wins Asia CEO Grand Award for Service Excellence Company of the Year, Plus Two Other Circle of E... See more »
November 5, 2020PR Newswire

TTEC Announces Record Third Quarter 2020 Financial Results

DENVER, Nov. 4, 2020 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Ex... See more »
October 15, 2020PR Newswire

TTEC Schedules Third Quarter 2020 Earnings Release and Webcast of Investor Conference Call

DENVER, Oct. 15, 2020 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer E... See more »
September 23, 2020PR Newswire

TTEC in EMEA sweeps the board, winning awards for Best Contact Centre, Most Effective Employee Engagement, and Employee Empowerment

LONDON, Sept. 23, 2020 /PRNewswire/ -- Wins demonstrate how employee experience drives CX excellence ... See more »
September 2, 2020PR Newswire

TTEC's AI-powered Learning Solution Wins Disruptive Technology of the Year Award

DENVER, Sept. 2, 2020 /PRNewswire/ -- How TTEC reimagined contact center learning: TTEC's revolutiona... See more »
August 27, 2020PR Newswire

TTEC Wins Silver Stevie Awards for Great Employers

DENVER, Aug. 27, 2020 /PRNewswire/ -- TTEC's award-winning work includes: Moving 79% of global workfo... See more »

TTEC Videos

Social Media

TTEC Headquarters

9197 South Peoria Street

Englewood, Colorado80112

1-800-835-3832

Driving Directions »

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TTEC Summary

ABOUT

Overview

Teletech Holdings, Inc. (NASDAQ: TTEC) is a provider of outsourced customer management services on a global basis. TeleTech is a global business process outsourcing company headquartered in Englewood, Colorado. The company was founded by Kenneth D. Tu...

CEO

TTEC's Chairman & CEO, Kenneth D. Tuchman, currently has an approval rating of 59%. TTEC's primary competitors are Alorica, Sitel & SYKES.

Website

ttec.com

Frequently Asked Questions about TTEC

  1. When was TTEC founded?

    TTEC was founded in 1982
  2. Who is TTEC's CEO?

    TTEC's CEO is Kenneth D. Tuchman
  3. How much revenue does TTEC generate?

    TTEC generates $2.1B in revenue
  4. How much funding does TTEC have?

    TTEC has historically raised $0 in funding
  5. Where is TTEC's headquarters?

    TTEC's headquarters is in Englewood Colorado, USA
  1. How many employees does TTEC have?

    TTEC has 52,400 employees
  2. What sector does TTEC operate in?

    TTEC is in IT Services, Fintech, Digital Marketing
  3. Who are TTEC's competitors?

    TTEC's top competitors are Alorica, Sitel, SYKES
  4. Who has TTEC invested in?

    TTEC's has invested in companies such as Welltok