223 Followers on Owler


ServiceAide is a provider of an Information Technology service management platform for small and medium businesses. Read more

Wai Wong's photo - Founder & CEO of Serviceaide

Founder & CEO

Wai Wong

CEO Approval Rating





PrivateIndependent Company









Missing a competitor? Contribute!

Cherwell is Serviceaide's #1 rival. Cherwell was founded in 2004 in Colorado Springs, Colorado. Cherwell is in the Internet Software field. Cherwell generates $116.1M more revenue than Serviceaide.

Samanage is one of Serviceaide's top competitors. Samanage is headquartered in Cary, North Carolina, and was founded in 2007. Like Serviceaide, Samanage also operates in the Enterprise Software space. Samanage generates 2,481% the revenue of Serviceaide.

Axios Systems is seen as one of Serviceaide's top competitors. Axios Systems was founded in 1988, and its headquarters is in Edinburgh, Scotland. Like Serviceaide, Axios Systems also works within the Enterprise Software sector. Axios Systems has 186 more employees than Serviceaide.


Help the Owler community know more

Growth Score - 1/1

Is 64 a good estimate for Serviceaide's Employee count?

Serviceaide Acquisitions



Cloud Service Management

Oct 2016

Source »

These are all the companies that Serviceaide has acquired. Serviceaide's latest acquisition was Cloud Service Management in Oct 2016.

Serviceaide Funding History

Since Serviceaide was founded in 2016, it has participated in 2 rounds of funding. In total Serviceaide has raised $12.2M. Serviceaide's last funding round was on Apr 2020 for a total of $150.0K





Debt - PPP (CARES Act)
Apr 2020
$150K - $350K

U.S. Small Business Administration.

Nov 2016

Since Serviceaide was founded in 2016, it has participated in 2 rounds of funding. In total Serviceaide has raised $12.2M. Serviceaide's last funding round was on Apr 2020 for a total of $150.0K

Serviceaide Investments

No recent investments found related to Serviceaide

These are all the companies that Serviceaide has invested in. Serviceaide's latest investment was Cloud Service Management in Oct 2016.

Serviceaide News

November 20, 2020CRN

Serviceaide Expands IT Service Platform With Wendia Acquisition

Serviceaide is acquiring Wendia to build a more complete enterprise service management platform.... See more »
October 23, 2020Forbes

How To Bring AI Into Your Service And Support Organization

Deciding where to begin implementing AI-driven service management depends on the biggest challenges y... See more »
September 28, 2020PCR

Serviceaide's launch of Luma 2.5 knowledge-centred virtual agent streamlines enerprise service & support

Serviceaide Inc.'s release of Luma 2.5 offers virtual service and support agent access to enterprise ... See more »
September 24, 2020destinationCRM

Serviceaide Launches Luma 2.5

Luma 2.5 is a virtual agent for customer service.... See more »
June 26, 2020Knowledge Management World

Serviceaide creates Luma Knowledge to improve access to knowledge across the enterprise

The solution provides the right information at the right time to empower everyone... See more »
May 20, 2020Martech Series

Serviceaide Launches the Luma Virtual Agent 2.X Series, The Next Generation Of Its Proven AI-Powered Virtual Agent

2.X Series Sets the Stage for Ongoing Innovations in Service and Support Across Automation and Knowle... See more »
November 8, 2019Martech Series

Serviceaide Introduces Voice Recognition to Its Multi-Channel, AI-Powered Luma Virtual Agent for Service Management

Voice Extends the Power of Luma Virtual Agent to Seamlessly Engage End-Users and Customers Across The... See more »

Serviceaide Blogs

April 6, 2020ServiceAide Blog

Today's Virtual Agent: What You Should Expect

I am fascinated by how technology in the artificial intelligence space is evolving. Some concepts are... See more »
January 24, 2020ServiceAide Blog

Why Knowledge Elevates The Power Of A Virtual Agent

The term Artificial Intelligence is becoming common place. Companies are actively implementing chatbo... See more »
December 17, 2019ServiceAide Blog

The Anatomy of Hiring an AI-Driven Virtual Agent

Technology is becoming increasingly advanced, so much so, that virtual agents (VA) or chatbots can au... See more »
December 10, 2019ServiceAide Blog

Artificial Intelligence Is Here To Stay But Don't Worry!

It's that time again. Predictions for the next year are rolling in and Artificial Intelligence (AI) ... See more »
November 12, 2019ServiceAide Blog

New ISM Dashboard. Bring it on!

One of the things I love about working with customers is the opportunity to get feedback on our produ... See more »
October 3, 2019ServiceAide Blog

Passion and Innovation Thrive at SpiceWorld the last week of September

Last week we set up shop in the Startup Zone at SpiceWorld in Austin.   Two of our best and... See more »
September 19, 2019ServiceAide Blog

Buckle Up: Artificial Intelligence in Enterprise Service Management Is Already Here

The drive for digital transformation across entire organizations invites AI-driven chatbot technology... See more »

Serviceaide Press Releases

February 22, 2018PR Newswire

Serviceaide® Launches Unique AI Powered Service Management Technology to Dramatically Improve IT Support Satisfaction and Efficiency

SAN JOSE, Calif., Feb. 22, 2018 /PRNewswire/ -- Serviceaide®, Inc., a global provider of IT service m... See more »
October 4, 2017PR Newswire

Yunke China Brings Service Management Excellence and Best Practices to China

Leading IT Service Provider Forms Strategic Partnership to Sell and Support ServiceAide's Cloud Servi... See more »
September 15, 2017PR Newswire Asia

ServiceAide Partners with Sigma Software Distribution to Accelerate Sales Growth in Europe

Sigma Becomes Value Added Distributor for ServiceAide's Cloud Service Management SAN JOSE, California... See more »

Serviceaide Videos

Social Media

Serviceaide Headquarters

2635 North First Street

San Jose, California95134


Driving Directions »

Trending Companies

Serviceaide Summary



ServiceAide is a provider of an Information Technology service management platform for small and medium businesses. Serviceaide was founded in 2016. Serviceaide's headquarters is located in San Jose, California, USA 95134. It has raised 12.2M in 2 rou...


Serviceaide's Founder & CEO, Wai Wong, currently has an approval rating of 72%. Serviceaide's primary competitors are Cherwell, Samanage & Axios Systems.

Frequently Asked Questions about Serviceaide

  1. When was Serviceaide founded?

    Serviceaide was founded in 2016
  2. Who is Serviceaide's CEO?

    Serviceaide's CEO is Wai Wong
  3. How much revenue does Serviceaide generate?

    Serviceaide generates $1.4M in revenue
  4. How much funding does Serviceaide have?

    Serviceaide has historically raised $12.2M in funding
  1. Where is Serviceaide's headquarters?

    Serviceaide's headquarters is in San Jose California, USA
  2. How many employees does Serviceaide have?

    Serviceaide has 64 employees
  3. What sector does Serviceaide operate in?

    Serviceaide is in Application Software, Enterprise Software
  4. Who are Serviceaide's competitors?

    Serviceaide's top competitors are Cherwell, Samanage, Axios Systems