PlayVox

PlayVox is a Sunnyvale-based developer of quality monitoring and customer experience management software for call centers. Read more

465 Followers on Owler
465 Followers on Owler
465 Followers on Owler
465 Followers on Owler

PlayVox

PlayVox is a Sunnyvale-based developer of quality monitoring and customer experience management software for call centers. Read more

Oscar Giraldo's photo - Founder & CEO of PlayVox

Founder & CEO

Oscar Giraldo

CEO Approval Rating

91/100

Founded:

2012

Status:

PrivateIndependent Company

PLAYVOX TOP COMPETITORS OR ALTERNATIVES

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Missing a competitor? Contribute!

Calabrio is PlayVox's top competitor. Calabrio is a Private company that was founded in Minneapolis, Minnesota in 2007. Calabrio operates in the SaaS industry. Calabrio has 600 more employees vs. PlayVox.

Talkdesk has been one of PlayVox's top competitors. Talkdesk is headquartered in San Francisco, California, and was founded in 2011. Talkdesk is in the Business Support Services industry. Talkdesk generates 2,702% the revenue of PlayVox.

Five9 is perceived as one of PlayVox's biggest rivals. Five9 was founded in 2001 in San Ramon, California. Five9 competes in the IT Services field. Five9 generates $470.3M more revenue than PlayVox.

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PlayVox Acquisitions

COMPANY ACQUIRED
ACQUISITION DATE
AMOUNT
DESCRIPTION

-

Trainbox

Feb 2020

Source »
undisclosed
-

These are all the companies that PlayVox has acquired. PlayVox's latest acquisition was Trainbox in Feb 2020.

PlayVox Funding History

Since PlayVox was founded in 2012, it has participated in 3 rounds of funding. In total PlayVox has raised $33.5M. PlayVox's last funding round was on Jan 2021 for a total of $25.0M

ROUND

FUNDING DATE

AMOUNT

INVESTORS

Venture Round
Jan 2021
$25M

Five Elms Capital

Equity
Feb 2019
$7M
Seed
Mar 2015
$1.5M
-

Since PlayVox was founded in 2012, it has participated in 3 rounds of funding. In total PlayVox has raised $33.5M. PlayVox's last funding round was on Jan 2021 for a total of $25.0M

PlayVox Investments

No recent investments found related to PlayVox

These are all the companies that PlayVox has invested in. PlayVox's latest investment was Trainbox in Feb 2020.

PlayVox News

January 27, 2021LAVCA

Five Elms Capital Invests US$25m in Colombian Customer Service Monitoring Platform Playvox

US-based VC Five Elms Capital invested US$25m in Playvox, a Colombian customer service performance mo... See more »
March 7, 2020Contxto

Trainbox

Contxto - Software startup Playvox made its first acquisition since its 2012 founding. It bought fell... See more »
October 8, 2019destinationCRM

Playvox Launches Agent Optimization Suite

Playvox's agent optimization suite includes quality assurance, performance management, learning, coac... See more »
February 15, 2019LAVCA

Five Elms Capital Invests US$7m in PlayVox

Five Elms Capital made a US$7m investment in PlayVox, an omnichannel QA/performance management softwa... See more »
March 30, 2015WSJ VENTUREWIRE

Spanning Continents, PlayVox Picks Up $1.5M to Gamify Call Centers

The company's founder is from Colombia, which is home to a growing number of call centers. He saw tha... See more »

PlayVox Blogs

October 9, 2020Playvox Blog

Playvox Named a Leader in The Grid® Report for Contact Center Quality Assurance

Managing a customer service operation is never easy. Especially now. Empowering agents an... See more »
September 23, 2020Playvox Blog

Voice of the Customer: Your Secret Weapon to Strengthen Customer Service

The foundation of a successful business relies on its customers. Simply coasting through ... See more »
September 2, 2020Playvox Blog

Playvox’s Sahar Ebadi Traveled Around The Globe to Chase Her Passion

Running around the globe has become something of a fixture for Sahar Ebadi from starting ... See more »
August 20, 2020Playvox Blog

CXpert Insights: How Process Documentation Can Add Value for Customer Service

Any time a family member goes into the hospital for a medical condition it’s tough and co... See more »
August 5, 2020Playvox Blog

7 Ways RPAs Make Contact Centers More Efficient

For any company with a contact center, the words robotic process automation (RPA) may sou... See more »
July 28, 2020Playvox Blog

7 Ways to Easily Boost Customer Service Empathy

It’s only natural for humans to want to feel understood and heard, especially with the ch... See more »
July 28, 2020Playvox Blog

31 Empathy Statements to Improve Your Customer Service Today

Words are important. Keywords and phrases are how we show that we are listening and that ... See more »

PlayVox Press Releases

April 24, 2017Press Release Rocket

Quality Assurance software Joins Talkdesk's AppConnect as Launch Partner

PlayVox: Quality Assurance software is proud to announce availability as one of Talkdesk's launch par... See more »

PlayVox Videos

Social Media

PlayVox Headquarters

530 Lawrence Expy Suite 905

Sunnyvale, California94085

1-415-854-3801

Driving Directions »

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PlayVox Summary

ABOUT

Overview

PlayVox is a Sunnyvale-based developer of quality monitoring and customer experience management software for call centers. PlayVox was founded in 2012. PlayVox's headquarters is located in Sunnyvale, California, USA 94085. It has raised 33.5M in 3 rou...

CEO

PlayVox's Founder & CEO, Oscar Giraldo, currently has an approval rating of 91%. PlayVox's primary competitors are Calabrio, Talkdesk & Five9.

Website

playvox.com

Frequently Asked Questions about PlayVox

  1. When was PlayVox founded?

    PlayVox was founded in 2012
  2. Who is PlayVox's CEO?

    PlayVox's CEO is Oscar Giraldo
  3. How much revenue does PlayVox generate?

    PlayVox generates $7.4M in revenue
  4. How much funding does PlayVox have?

    PlayVox has historically raised $33.5M in funding
  1. Where is PlayVox's headquarters?

    PlayVox's headquarters is in Sunnyvale California, USA
  2. How many employees does PlayVox have?

    PlayVox has 100 employees
  3. What sector does PlayVox operate in?

    PlayVox is in Internet Software, Enterprise Software
  4. Who are PlayVox's competitors?

    PlayVox's top competitors are Calabrio, Talkdesk, Five9