NICE inContact

4,794 Followers on Owler
4,794 Followers on Owler
4,794 Followers on Owler
4,794 Followers on Owler

NICE inContact

Paul Jarman's photo - CEO of NICE inContact

CEO

Paul Jarman

CEO Approval Rating

99/100

Founded:

1997

Status:

NICE INCONTACT TOP COMPETITORS OR ALTERNATIVES

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Nuance is a top competitor of NICE inContact. Nuance is a Public company that was founded in 1992 in Burlington, Massachusetts. Nuance operates in the Systems Software industry. Compared to NICE inContact, Nuance has 4,650 more employees.

Genesys is seen as one of NICE inContact's biggest rivals. Genesys was founded in 1990, and is headquartered in Daly City, California. Genesys operates in the Application Software industry. Genesys generates $1.4B more revenue vs. NICE inContact.

8x8 is seen as one of NICE inContact's top competitors. 8x8 was founded in Campbell, California} in 1987. 8x8 competes in the Application Software industry. Compared to NICE inContact, 8x8 generates $115.9M less revenue.

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NICE inContact Acquisitions

COMPANY ACQUIRED
ACQUISITION DATE
AMOUNT
DESCRIPTION
ac2 Solutions, Inc.

Jan 2016

Source »
undisclosed
ac2 Solutions develops a workforce optimization technology for contact center, back office, e-business, health care and public safety sectors.
Uptivity, Inc.

May 2014

Source »
$45.8M
Uptivity provides contact center workforce optimization and management solutions.

These are all the companies that NICE inContact has acquired. NICE inContact has acquired 2 companies and its latest acquisition was ac2 Solutions, Inc. in Jan 2016. ac2 Solutions develops a workforce optimization technology for contact center, back office, e-business, health care and public safety sectors.

NICE inContact Funding History

Since NICE inContact was founded in 1997, it has participated in 5 rounds of funding. In total NICE inContact has raised $105.8M. NICE inContact's last funding round was on May 2014 for a total of $35.6M

ROUND

FUNDING DATE

AMOUNT

INVESTORS

Equity
May 2014
$35.6M
-
Equity
Jul 2013
$3M
-
Secondary Offering
Sep 2012
$35M
-
Equity
Jun 2011
$23.9M
-
Equity
Dec 2009
$8.4M
-

Since NICE inContact was founded in 1997, it has participated in 5 rounds of funding. In total NICE inContact has raised $105.8M. NICE inContact's last funding round was on May 2014 for a total of $35.6M

NICE inContact Investments

No recent investments found related to NICE inContact

These are all the companies that NICE inContact has invested in. NICE inContact has invested 2 companies and its latest investment was ac2 Solutions, Inc. in Jan 2016. ac2 Solutions develops a workforce optimization technology for contact center, back office, e-business, health care and public safety sectors.

NICE inContact News

March 11, 2021Markets Insider

NICE inContact Helps Companies Apply Smarter AI to Improve Self-Service Experiences, Lower Operating Costs

NICE inContact (Nasdaq: NICE) today announced a new education series and resources to help companies ... See more »
March 11, 2021Telecompaper

Sunrise picks Nice services to manage workforce schedules

(Telecompaper) Swiss operator Sunrise has picked Nice, a provider of both cloud and on-premises enter... See more »
March 10, 2021destinationCRM

NICE inContact Adds AI in Spring 2021 Release of CXone

The spring 2021 release of NICE inContact CXone features real-time agent guidance, no-code self-servi... See more »
February 25, 2021Martech Series

NICE inContact CXone Recognized by Frost & Sullivan for Contact Center Innovation in Europe, Australia

CXone customer experience platform acknowledged for growth excellence and strategy innovation NICE an... See more »
February 23, 2021Martech Series

NICE inContact Wins Gold Stevie Award for its Leading Cloud Customer Experience Platform

CXone recognized for helping companies fuel customer experience and agility with built-in adaptabilit... See more »
January 28, 2021Markets Insider

NICE inContact Named the Market Share Leader in Cloud-Based Contact Center Infrastructure by DMG Consulting

NICE (Nasdaq: NICE) today announced that NICE inContact has been named in DMG Consulting's 2020-2021 ... See more »
January 6, 2021destinationCRM

NICE inContact Supports COVID-19 Vaccine Distribution

NICE inContact CXone is being used to streamline vaccine distribution from vaccine producers to healt... See more »

NICE inContact Blogs

December 11, 2020NICE inContact Blog

3 Tips to Make Your Contact Center a Little More Ho-Ho-Happy this Holiday Season

The holidays are upon us, and you can make this holiday season merry and bright not only for your cus... See more »
December 10, 2020NICE inContact Blog

How Contact Centers are Rising to the Demands of Consumers Based from Home

When history is written about the pandemic, there will be chapters on the increasing importance of cu... See more »
December 9, 2020NICE inContact Blog

Reimagining the Contact Center for Work From Anywhere

Even the biggest skeptics have found benefits with WFH that enable them to now rethink how they want ... See more »
December 8, 2020NICE inContact Blog

4 Important Roles the Best Cloud Call Center Software Plays in the Customer Journey

Contact centers are a critical touchpoint that can make or break a customer journey. Having the best ... See more »
December 7, 2020NICE inContact Blog

10 Essential Customer Service Metrics to Track Now

To maintain your service level, what are the top metrics you should be tracking? Check out the list i... See more »
December 4, 2020NICE inContact Blog

What’s New in the 2020 Survey of Business: Global CX Transformation

Major transformations in customer experience and the contact center are well underway and acceleratin... See more »
December 3, 2020NICE inContact Blog

Delivering the Service Customers Expect When the Unexpected Happens

Agile software can make organizations more resilient and allow them to continue serving customers in ... See more »

NICE inContact Press Releases

October 16, 2020StreetInsider

Servion Joins NICE inContact DEVone Partner Program

PRINCETON, N.J. (PRWEB) October 15, 2020 Servion today announced that it has joined the NICE inContac... See more »
September 15, 2020Business Wire

NICE inContact CXone Delivers Best-In-Class Contact Center Capabilities to Ergon Energy Retail

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE business (Nasdaq: NICE), today announced that... See more »
May 27, 2020PressReleasePoint

CXone Integrates with Microsoft Teams and Microsoft Dynamics 365 to Increase Efficiency and Personalization

SALT LAKE CITY, May 2 6, 2020 - NICE inContact , a NICE business (Nasdaq: NICE), today announced that... See more »
June 11, 2019University Chronicle

Stratosphere Networks, NICE inContact Co-Host Exclusive Event for Enterprise CIOs

Chicago gathering focused on contact center as a service, customer experience and digital transformat... See more »
October 20, 2017Business Wire

NICE inContact Recognizes DEVone Partner Companies Who are Reinventing CXone User Experiences

SALT LAKE CITY--(BUSINESS WIRE)--#cloud--NICE inContact (Nasdaq:NICE) today announced its 2017 DEVone... See more »
September 26, 2017Business Wire

Your Customer Service Isn't As Effective As You Think It Is, According to New NICE inContact Survey That Reveals Gaps Between Business and Consumer Perceptions

SALT LAKE CITY--(BUSINESS WIRE)--#callcenter--NICE inContact, (Nasdaq:NICE) today announced a ground-... See more »
September 14, 2017PRZOOM

Vidyo Joins NICE inContact DEVone Developer Program to Provide Real-Time Video Customer Interactions for NICE inContact CXone

PRZOOM - Newswire (press release) - 2017/09/14, Hackensack Jinjiang United States - Vidyo Offers Agen... See more »

NICE inContact Videos

Social Media

NICE inContact Headquarters

75 West Towne Ridge Parkway Tower 1

Sandy, Utah84070

1-801-320-3200

Driving Directions »

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NICE inContact Summary

ABOUT

Overview

NICE inContact was founded in 1997. NICE inContact's headquarters is located in Sandy, Utah, USA 84070. It has raised 105.8M in 5 rounds. The latest round was in May 2014. NICE inContact's latest acquisitions include ac2 Solutions, Inc. and Uptivity,...

CEO

NICE inContact's CEO, Paul Jarman, currently has an approval rating of 99%. NICE inContact's primary competitors are Nuance, Genesys & 8x8.

Website

niceincontact.com

Frequently Asked Questions about NICE inContact

  1. When was NICE inContact founded?

    NICE inContact was founded in 1997
  2. Who is NICE inContact's CEO?

    NICE inContact's CEO is Paul Jarman
  3. How much revenue does NICE inContact generate?

    NICE inContact generates $625M in revenue
  4. How much funding does NICE inContact have?

    NICE inContact has historically raised $105.8M in funding
  1. Where is NICE inContact's headquarters?

    NICE inContact's headquarters is in Sandy Utah, USA
  2. How many employees does NICE inContact have?

    NICE inContact has 1,350 employees
  3. What sector does NICE inContact operate in?

    NICE inContact is in Internet Software, Systems Software
  4. Who are NICE inContact's competitors?

    NICE inContact's top competitors are Nuance, Genesys, 8x8