Kustomer

Kustomer develops an omnichannel CRM platform that provides customer conversational engagement solutions for businesses. Read more

145 Followers on Owler
145 Followers on Owler
145 Followers on Owler
145 Followers on Owler

Kustomer

Kustomer develops an omnichannel CRM platform that provides customer conversational engagement solutions for businesses. Read more

Brad Birnbaum's photo - Chairman & CEO of Kustomer

Chairman & CEO

Brad Birnbaum

CEO Approval Rating

100/100

Founded:

2015

Status:

PrivateAcquisition Pending from Facebook Inc

KUSTOMER TOP COMPETITORS OR ALTERNATIVES

RANK

COMPANY

CEO

CEO RATING

EMPLOYEES

FUNDING

REVENUE

Missing a competitor? Contribute!

Zendesk has been one of Kustomer's top competitors. Zendesk is a Public company that was founded in 2007 in San Francisco, California. Like Kustomer, Zendesk also competes in the Customer Relationship Management (CRM) sector. Compared to Kustomer, Zendesk has 3,930 more employees.

SugarCRM is seen as one of Kustomer's biggest rivals. SugarCRM is a Private company that was founded in Cupertino, California in 2004. Like Kustomer, SugarCRM also operates in the Customer Relationship Management (CRM) sector. SugarCRM has 304 more employees vs. Kustomer.

Totango is perceived as one of Kustomer's biggest rivals. Totango was founded in Redwood City, California} in 2010. Like Kustomer, Totango also competes in the Customer Relationship Management (CRM) space. Compared to Kustomer, Totango generates $4.2M less revenue.

Weigh-in!

Help the Owler community know more

Growth Score - 1/1

Is $23.2M a good estimate for Kustomer's revenue?

Kustomer Acquisitions

No recent acquisitions found related to Kustomer

Kustomer Funding History

Since Kustomer was founded in 2015, it has participated in 5 rounds of funding. In total Kustomer has raised $171.0M. Kustomer's last funding round was on Dec 2019 for a total of $60.0M

ROUND

FUNDING DATE

AMOUNT

INVESTORS

Series E
Dec 2019
$60M

Coatue

Series D
May 2019
$40M
Series C
Jan 2019
$35M
Series B
Jun 2018
$26M
Series A
Sep 2016
$10M

Since Kustomer was founded in 2015, it has participated in 5 rounds of funding. In total Kustomer has raised $171.0M. Kustomer's last funding round was on Dec 2019 for a total of $60.0M

Kustomer Investments

No recent investments found related to Kustomer

Kustomer News

February 23, 2021destinationCRM

Kustomer Launches App Marketplace

Kustomer is offering a curated set of integrated apps to improve agent productivity. (Featured on Sma... See more »
January 19, 2021destinationCRM

Kustomer Updates Chat Platform

Kustomer's latest Chat platform delivers AI-powered, personalized customer service... See more »
December 30, 2020IndianWeb2

Facebook Acquires CRM Platform Kustomer for $1 Billion

Facebook has acquired New York-based Kustomer, a startup specializing in customer-service CRM platfor... See more »
December 15, 2020Zephyr Net

an end for chatbots businesses?

Does Facebook end the era of the chatbots? Probably yes and here's why Recently Facebook named among ... See more »
December 12, 2020CMS Wire

Why Facebook Acquired Kustomer and How It WIll Impact Customer Service Solutions

Here we dig deeper into Facebook's acquisition of Kustomer and what it means for omnichannel customer... See more »
December 6, 2020Future Startup

Facebook Buys Kustomer, Facebook's Commerce Ambition

Facebook has reached an agreement to acquire Kustomer, a startup focused on customer service technolo... See more »

Kustomer Blogs

December 10, 2020Kustomer Blog

Calling All Community Builders with Scott Tran

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe La... See more »
December 3, 2020Kustomer Blog

Don’t Rush to Delight Your Customer with Chris Warticki

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe La... See more »
November 30, 2020Kustomer Blog

Consumers Love Chat, but Businesses Aren’t Adopting It. Here’s Why.

One of the biggest shifts over the past few years? A digital-first mindset. While phone support isn’t... See more »
November 25, 2020Kustomer Blog

Secrets to Optimizing the Customer Experience with Christine Deehring

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe La... See more »
November 24, 2020Kustomer Blog

Rainbow Shops’ Adoption of Kustomer CRM Platform Just Weeks Before Peak Holiday Shopping Delivers Seamless, Efficient Customer Experience

Kustomer Quickly Helps Rainbow Shops Reduce Abandon Rate by 60%, Improve Agent Satisfaction And Deliv... See more »
November 19, 2020Kustomer Blog

Happy Team, Happy Customers with Adam Maino

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe La... See more »
November 12, 2020Kustomer Blog

Great CX Starts With Happy Agents

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe La... See more »

Kustomer Press Releases

February 16, 2017PR Newswire

Kustomer Partners with Talkdesk to Provide Integrated Call Center and Voice Functionality

NEW YORK, Feb. 16, 2017 /PRNewswire/ -- Kustomer, the new leader in CRM for support teams today annou... See more »

Kustomer Videos

Social Media

Kustomer Headquarters

318 W 39th Street 5th Floor

New York, New York10018

1-212-497-1188

Driving Directions »

Trending Companies

Kustomer Summary

ABOUT

Overview

Kustomer develops an omnichannel CRM platform that provides customer conversational engagement solutions for businesses. Kustomer was founded in 2015. Kustomer's headquarters is located in New York, New York, USA 10018. It has raised 171.0M in 5 round...

CEO

Kustomer's Chairman & CEO, Brad Birnbaum, currently has an approval rating of 100%. Kustomer's primary competitors are Zendesk, SugarCRM & Totango.

Website

kustomer.com

Frequently Asked Questions about Kustomer

  1. When was Kustomer founded?

    Kustomer was founded in 2015
  2. Who is Kustomer's CEO?

    Kustomer's CEO is Brad Birnbaum
  3. How much revenue does Kustomer generate?

    Kustomer generates $23.2M in revenue
  4. How much funding does Kustomer have?

    Kustomer has historically raised $171M in funding
  1. Where is Kustomer's headquarters?

    Kustomer's headquarters is in New York New York, USA
  2. How many employees does Kustomer have?

    Kustomer has 200 employees
  3. What sector does Kustomer operate in?

    Kustomer is in Internet Software, Customer Relationship Management (CRM), Artificial Intelligence (AI)
  4. Who are Kustomer's competitors?

    Kustomer's top competitors are Zendesk, SugarCRM, Totango