Interactions

Interactions develop a virtual assistance platform using advanced AI and human understanding to provide customer engagement solutions for healthcare, finance and retail sectors. Read more

877 Followers on Owler
877 Followers on Owler
877 Followers on Owler
877 Followers on Owler

Interactions

Interactions develop a virtual assistance platform using advanced AI and human understanding to provide customer engagement solutions for healthcare, finance and retail sectors. Read more

Mike Iacobucci's photo - President & CEO of Interactions

President & CEO

Mike Iacobucci

CEO Approval Rating

100/100

Founded:

2004

Status:

PrivateIndependent Company

INTERACTIONS TOP COMPETITORS OR ALTERNATIVES

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eGain is Interactions's #1 rival. eGain is a Public company that was founded in Sunnyvale, California in 1997. eGain competes in the IT Services field. eGain has 122 more employees vs. Interactions.

Creative Virtual is perceived as one of Interactions's biggest rivals. Creative Virtual was founded in 2003, and is headquartered in London, England. Like Interactions, Creative Virtual also competes in the Enterprise Software sector. Creative Virtual generates $86.9M less revenue vs. Interactions.

Artificial Solutions is a top competitor of Interactions. Artificial Solutions is a Public company that was founded in 2001 in Stockholm, Stockholms län. Like Interactions, Artificial Solutions also competes in the Artificial Intelligence (AI) space. Compared to Interactions, Artificial Solutions has 337 fewer employees.

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Growth Score - 1/1

Is $100M a good estimate for Interactions's revenue?

Interactions Acquisitions

No recent acquisitions found related to Interactions

Interactions Funding History

Since Interactions was founded in 2004, it has participated in 5 rounds of funding. In total Interactions has raised $182.0M. Interactions' last funding round was on Aug 2016 for a total of $56.0M

ROUND

FUNDING DATE

AMOUNT

INVESTORS

Equity
Aug 2016
$56M
Equity
Mar 2015
$63.6M
-
Equity
May 2013
$40M
Equity
Jul 2011
$12M
Series D
Mar 2010
$10.4M

Since Interactions was founded in 2004, it has participated in 5 rounds of funding. In total Interactions has raised $182.0M. Interactions' last funding round was on Aug 2016 for a total of $56.0M

Interactions Investments

No recent investments found related to Interactions

Interactions News

February 5, 2020verdict

Citi Commercial Cards rolls out AI solution for call centres

Citi Commercial Cards has joined forces with conversational AI firm Interactions to introduce an inte... See more »
January 10, 2020Recruiting Headlines

Get to Know Mary Clermont, Chief People Officer at Interactions LLC

Mary Clermont is the chief people officer at Interactions LLC, an organization that offers AI-enabled... See more »
July 29, 2019Martech Series

Interactions Brings its Conversational AI to Food Services; Partners with Pizza Pizza

New Guest Experience Platform (GXP) Adapts Interactions' Conversational AI for Restaurants, Enhancing... See more »
July 17, 2019The Business Journals

Interactions hires new chief people officer from Fidelity

Mary Clermont, who was at the Boston-based financial services firm for the past eight years, started ... See more »
May 21, 2019FinanzNachrichten

Interactions to Present at the Gartner EMEA Customer Experience & Technologies Summit

NEW YORK, May 21, 2019, the world's largest stand-alone AI company and leading provider of Intelligen... See more »
March 27, 2019Benzinga

Interactions to Lead Seminar on Conversational AI at The Erdős Institute's Invitations to Industry Seminar Series

NEW BRUNSWICK, N.J., March 27, 2019 (GLOBE NEWSWIRE) -- Interactions LLC, the world's largest stand-a... See more »
December 11, 2018Finovate

Interactions Partners with Next Caller for Phone-Based Threat Assessment

Intelligent Virtual Assistance (IVA) company Interactions recently announced a new partnership with N... See more »

Interactions Blogs

November 19, 2020Interactions, LLC Blog

2020 Holiday CX Trends

This holiday season is unlike anything we had ever imagined. COVID-19 has changed everything that sig... See more »
November 13, 2020Interactions, LLC Blog

What can an IVA do for you?

Unfortunately, automation can have the reputation of being more frustrating than helpful. This miscon... See more »
November 5, 2020Interactions, LLC Blog

3 ways Conversational AI will Transform Revenue Cycle Management

A myriad of internal hurdles and immense pressure to do more with less, while still improving perform... See more »
October 29, 2020Interactions, LLC Blog

5 Ways Old School Etiquette Applies to Modern Customer Care

When it comes to etiquette, the first thing that usually comes to mind is which fork should I use? Ho... See more »
October 21, 2020Interactions Blog

“Moving” In to Our Virtual Office: How to Make Permanent WFH A Success

Like most companies, ours went entirely remote in March. But unlike many, we already know that we won... See more »
October 15, 2020Interactions Blog

Four Ways Insurers Can Improve CX for Market Differentiation

In recent years, the insurance sector has experienced an uprise in disruptive innovation. Combined wi... See more »
October 8, 2020Interactions Blog

4 ways to avoid a disjointed customer journey

Think back to a bad customer experience that you’ve had. We all have a story (or multiple). Some invo... See more »

Interactions Press Releases

May 13, 2019GlobeNewswire

Interactions-Powered MAXIMUS Intelligent Assistant Completes FedRAMP Authorization; Expands Impact on Government Agencies

FRANKLIN, Mass., May 13, 2019 (GLOBE NEWSWIRE) -- Interactions, LLC, the leading provider of Intellig... See more »
March 26, 2019GlobeNewswire

Interactions to Present at The WSJ Pro Artificial Intelligence Executive Forum

Interactions takes the stage to explore the impact of conversational AI on customer experienceInterac... See more »
February 28, 2019GlobeNewswire

Interactions Honored with 2019 Gold and Bronze Stevie® Awards for Superior Customer Engagement Solutions

FRANKLIN, Mass., Feb. 28, 2019 (GLOBE NEWSWIRE) -- Interactions, LLC, the world's largest stand-alone... See more »
January 29, 2019GlobeNewswire

Interactions Achieves Record Sales, Revenue and Profitability in 2018 with Rapidly Growing Adoption of its Market-leading Conversational AI Solution

As the AI market accelerates, a wave of blue chip brands look to Interactions to transform the custom... See more »
June 21, 2018GlobeNewswire

Interactions Wins Customer Contact Week 'Omnichannel Provider of the Year' Award

Interactions Omnichannel Intelligent Virtual Assistant Recognized at CCW Excellence Awards GalaIntera... See more »
May 22, 2018GlobeNewswire

Interactions Ushers In Era of Modern Customer Engagement with AI-powered Omnichannel Intelligent Virtual Assistant Capabilities

Solution Gives Companies Unified Brand Voice. Anytime. AnywhereSolution Gives Companies Unified Brand... See more »
May 16, 2018GlobeNewswire

Interactions Extends Privacy and Security With Release of A First-of-its-Kind GDPR API

Interactions' GDPR API simplifies GDPR compliance for enterprise clientsInteractions' GDPR API simpli... See more »

Interactions Videos

April 17, 2020Interactions Vimeo Channel

"Natural Language Processing in a minute" on VIMEO

Watch this video to learn what Natural Language Processing is and how it is used in business. To lear... See more »
April 7, 2020Interactions Vimeo Channel

"Conversational AI in a minute" on VIMEO

Watch this video to learn what Conversational AI is and how it is used in business. To learn more, vi... See more »
February 19, 2020Interactions Vimeo Channel

"Blending Humans and AI" on VIMEO

Jim Freeze, CMO, discusses how Interactions blends humans and AI to deliver exception customer experi... See more »
February 13, 2020Interactions Vimeo Channel

"Vision, Mission, and Values" on VIMEO

Mike Iacobucci, CEO, discusses how Interactions vision, mission, and values drives us forward.Cast: I... See more »
January 27, 2020Interactions Vimeo Channel

"Mahesh Nair: Building and Advancing AI Technology" on VIMEO

Interactions SVP of Engineering discusses what sets our technology apart.Cast: Interactions... See more »
December 30, 2019Interactions Vimeo Channel

"travel_and_hospitality_omni_vision_clip" on VIMEO

Cast: Interactions... See more »

Social Media

Interactions Headquarters

31 Hayward Street Suite E

Franklin, Massachusetts02038

1-866-637-9049

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Interactions Summary

ABOUT

Overview

Interactions develop a virtual assistance platform using advanced AI and human understanding to provide customer engagement solutions for healthcare, finance and retail sectors. Interactions was founded in 2004. Interactions' headquarters is located i...

CEO

Interactions's President & CEO, Mike Iacobucci, currently has an approval rating of 100%. Interactions's primary competitors are eGain, Creative Virtual & Artificial Solutions.

Website

interactions.com

Frequently Asked Questions about Interactions

  1. When was Interactions founded?

    Interactions was founded in 2004
  2. Who is Interactions's CEO?

    Interactions's CEO is Mike Iacobucci
  3. How much revenue does Interactions generate?

    Interactions generates $100M in revenue
  4. How much funding does Interactions have?

    Interactions has historically raised $182M in funding
  1. Where is Interactions's headquarters?

    Interactions's headquarters is in Franklin Massachusetts, USA
  2. How many employees does Interactions have?

    Interactions has 400 employees
  3. What sector does Interactions operate in?

    Interactions is in Internet Software, Artificial Intelligence (AI), Enterprise Software
  4. Who are Interactions's competitors?

    Interactions's top competitors are eGain, Creative Virtual, Artificial Solutions