Helpshift

Helpshift is a digital customer service platform that develops an Artificial Intelligence based platform that offers customer communication solutions for enterprises. Read more

999 Followers on Owler
999 Followers on Owler
999 Followers on Owler
999 Followers on Owler

Helpshift

Helpshift is a digital customer service platform that develops an Artificial Intelligence based platform that offers customer communication solutions for enterprises. Read more

Eric Vermillion's photo - CEO of Helpshift

CEO

Eric Vermillion

CEO Approval Rating

82/100

Founded:

2012

Status:

PrivateIndependent Company

HELPSHIFT TOP COMPETITORS OR ALTERNATIVES

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HappyFox is a top competitor of Helpshift. HappyFox was founded in 2011, and is headquartered in Irvine, California. Like Helpshift, HappyFox also competes in the Internet Software field. HappyFox generates $6.2M less revenue vs. Helpshift.

Kayako is seen as one of Helpshift's top competitors. Kayako is headquartered in London, England, and was founded in 2001. Like Helpshift, Kayako also operates in the Internet Software field. Kayako generates 42% the revenue of Helpshift.

Apptentive has been one of Helpshift's top competitors. Apptentive's headquarters is in Seattle, Washington, and was founded in 2011. Apptentive is in the Application Software industry. Apptentive generates 23% of Helpshift's revenue.

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Growth Score - 1/1

Is 162 a good estimate for Helpshift's Employee count?

Helpshift Acquisitions

No recent acquisitions found related to Helpshift

Helpshift Funding History

Since Helpshift was founded in 2012, it has participated in 4 rounds of funding. In total Helpshift has raised $38.2M. Helpshift's last funding round was on Nov 2016 for a total of $2.0M

ROUND

FUNDING DATE

AMOUNT

INVESTORS

Series B
Nov 2016
$2M
Series B
Jun 2016
$23M
Series A
Jun 2014
$10M
Seed
Oct 2012
$3.2M

True Ventures

Since Helpshift was founded in 2012, it has participated in 4 rounds of funding. In total Helpshift has raised $38.2M. Helpshift's last funding round was on Nov 2016 for a total of $2.0M

Helpshift Investments

No recent investments found related to Helpshift

Helpshift News

February 28, 2020destinationCRM

Helpshift Shakes Up Its Leadership

Tripathy to take CEO's role, while Vermillion moves over to president's spot.... See more »
February 28, 2020martechseries

Helpshift Announces Elevation of Key Executives to Bolster Leadership Team

Helpshift, the Digital Customer Service leader, announced that Founder and former head of strategy, A... See more »
July 1, 2019destinationCRM

Helpshift Launches Connected Customer Conversations

Connected Customer Conversations weaves customer interaction channels together. (Featured on SmartCus... See more »
May 14, 20194-traders

Announces European Expansion Following Year of Record Growth and Innovation

(marketscreener.com) Digital Customer Service Company Has Established European Presence to Better Sup... See more »
May 14, 2019MarTech Advisor

Helpshift Expands Its Footprint to Europe

Digital Customer Service Company Has Established European Presence to Better Support Growing Base of ... See more »
March 14, 2019Martech Series

What Customer Service High Performers Do Differently

Digital Customer Service Company Announces Benchmarking Report Alongside Automation Bots Product Laun... See more »
January 16, 2019Martech Series

Helpshift Delivers Year of Record Company Growth and Innovation in Digital Customer Service

AI-Powered Conversational Messaging Company Announces Marquee Customers, Transformational New Product... See more »

Helpshift Blogs

April 7, 2021Helpshift Blog

"It's All About a Bot: Reaping the Rewards of Automation" Recap

Chat revealed itself as the channel of choice for players, banking customers, and consumers in need o... See more »
April 2, 2021Helpshift Blog

"The Data-Driven Journey from Email to Automation" Recap

The way customers shop has changed drastically in the last year. Consumers have become increasingly m... See more »
March 30, 2021Helpshift Blog

Employee Spotlight: Tanya Gupta

Name: Tanya GuptaCurrent Role: Product ManagerTenure: 1 Year "Helpshift is the best place to learn an... See more »
March 25, 2021Helpshift Blog

"The Magic Numbers Behind Great Player Experiences" Recap

There's a magic number in baseball that's used to help forecast playoff and division title winners. I... See more »
March 23, 2021Helpshift Blog

Getting Your App Together with Helpshift, Unity, and Discord

At Helpshift, we're devoted to making it easier for mobile game publishers and studios to give player... See more »
March 16, 2021Helpshift Blog

Mobile Revolutionary: Andrea Schmidt

VP of Campaign Operations, Quotient Andrea Schmidt grew up in Cincinnati, Ohio, home of professional ... See more »
March 9, 2021Helpshift Blog

Mobile Revolutionary: Sibel Pirolu

Customer Support Manager, Gram Games Imagine waking up every morning at 5:00 a.m. to train as an Olym... See more »

Helpshift Press Releases

September 30, 2016PR Newswire

Helpshift, the World's First In-App Customer Support Platform, to Exhibit & Speak at DREAMFORCE 2016

SAN FRANCISCO, Sept. 30, 2016 /PRNewswire/ -- WHAT: Helpshift, the pioneers of in-app mobile customer... See more »
February 2, 2016NEWSWIRE

Helpshift Launches on the Salesforce AppExchange, the World's Leading Enterprise Apps Marketplace

Helpshift customers can benefit from a full suite of mobile customer support solutions including nati... See more »
February 2, 2016Newswire

Helpshift Launches on the Salesforce AppExchange, the World's Leading Enterprise Apps Marketplace

Helpshift customers can benefit from a full suite of mobile customer support solutions including nati... See more »
January 26, 2016Newswire

Helpshift Announces Their Install Base Exceeds 1.3 Billion Devices, Reveals One in Every Five Mobile Users Actively Seeks Help While Using an App

World's leading customer support platform for mobile shares proprietary data revealing the importance... See more »
August 18, 2015BUSINESS WIRE

Helpshift Strengthens Executive Bench and Continues to Grow, Becoming Leading CRM Solution for Mobile Applications

SAN FRANCISCO--(BUSINESS WIRE)--Helpshift, the first CRM solution built specifically for mobile appli... See more »
October 15, 2014BUSINESS WIRE

Helpshift Launches Free Version of its Leading CRM Platform for Mobile Game Companies

SAN FRANCISCO--(BUSINESS WIRE)--Helpshift, the leading CRM platform for mobile apps, today announced ... See more »

Helpshift Videos

Social Media

Helpshift Headquarters

343 Sansome Street 5th Floor

San Francisco, California94104

1-800-245-9165

Driving Directions »

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Helpshift Summary

ABOUT

Overview

Helpshift is a digital customer service platform that develops an Artificial Intelligence based platform that offers customer communication solutions for enterprises. Helpshift was founded in 2012. Helpshift's headquarters is located in San Francisco...

CEO

Helpshift's CEO, Eric Vermillion, currently has an approval rating of 82%. Helpshift's primary competitors are HappyFox, Kayako & Apptentive.

Website

helpshift.com

Frequently Asked Questions about Helpshift

  1. When was Helpshift founded?

    Helpshift was founded in 2012
  2. Who is Helpshift's CEO?

    Helpshift's CEO is Eric Vermillion
  3. How much revenue does Helpshift generate?

    Helpshift generates $21.2M in revenue
  4. How much funding does Helpshift have?

    Helpshift has historically raised $38.2M in funding
  1. Where is Helpshift's headquarters?

    Helpshift's headquarters is in San Francisco California, USA
  2. How many employees does Helpshift have?

    Helpshift has 162 employees
  3. What sector does Helpshift operate in?

    Helpshift is in Internet Software, Artificial Intelligence (AI)
  4. Who are Helpshift's competitors?

    Helpshift's top competitors are HappyFox, Kayako, Apptentive